Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are usually processed within 1–2 business days. Delivery time depends on your location, but most orders arrive within 5–10 business days. You’ll receive a tracking number once your Crown Bar Al Fakher order ships so you can follow it every step of the way.
Creating an account is easy! Click on the ‘Sign Up’ button on our website, enter your email and a secure password, and fill in your details. Once completed, you’ll have full access to order history, tracking, and exclusive offers for Crown Bar Al Fakher products.
To change your shipping address, contact our customer support as soon as possible—preferably before your order ships. Once the order is in transit, we may not be able to update it, so timely contact is important.
Once your order ships, you’ll receive a tracking number via email. Use it on the carrier’s website to follow your Crown Bar Al Fakher order in real time.
No, we do not store your credit card information. All payments are processed securely through trusted payment gateways to ensure your financial information remains safe.
Sales tax depends on your location. If applicable, it will be calculated and added automatically during checkout for your Crown Bar Al Fakher order.
We ship to most countries. Contact support if your country isn’t listed.
Whenever possible, we ship all items in a single package. However, if your order contains multiple products or ships from different locations, it may arrive in separate packages. Each will include tracking information so you can follow them easily.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your Crown Bar Al Fakher purchase. If you receive a defective or damaged product, you can request a return or exchange within 7 days of delivery. Contact our support team with your order details, and we’ll guide you through the process quickly and hassle-free.
If you received the wrong Crown Bar Al Fakher item, please contact our customer support immediately. Provide your order details, and we’ll arrange a replacement or exchange as quickly as possible.
If your Crown Bar Al Fakher order arrived damaged, please contact our customer support immediately with photos of the damage. We’ll arrange a replacement or refund quickly and hassle-free.
To return an authorized Crown Bar Al Fakher product, please contact our customer support first. We will provide you with the correct return address and instructions to ensure your return is processed smoothly.
You can reach our customer support team via email, live chat, or phone. Provide your order details, and we’ll assist you quickly with any questions or concerns about your Crown Bar Al Fakher order.
If you entered an incorrect shipping address, contact our customer support immediately. If your order hasn’t shipped yet, we can update the address. Once it’s in transit, changes may not be possible, so quick action is essential.
Yes, you can request to change or cancel your Crown Bar Al Fakher order, but only before it has been processed and shipped. Contact our customer support as soon as possible to make any updates.
Yes! If a Crown Bar Al Fakher item is sold out, you may be able to pre-order it. Check the product page for pre-order availability or contact our support team for more details.